Do I need an appointment? Do you take walk-ins?No appointment is necessary to tour our community. However, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. You can also set your own appointment by selecting Schedule a Tour on our website. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone 18yrs and over, must have a valid photo ID to tour the community.
Why do your prices have ranges?Our apartment homes are priced individually based on the amenities and features associated for each home.
What is the application fee and is it refundable?Application fees are $50.00 per person, for ages 18 and older occupying the apartment. You may pay this fee online for no cost, using your checking account and routing number or by credit card (a small fee would apply). All application fees are nonrefundable.
How do I apply?All applications are submitted online through the website. You can access the application by selecting "apply now" on the home screen; or you can visit the floor plans, choose which one works best for you, and then click apply. You can view our available units here.
Which utilities do I pay?Residents are responsible for their electricity. Our communities bill back for gas, water, sewage, trash and pest control fees.
What is the security deposit?Security deposits for all floorplans start out at $400 and can increase up to one month's rent, based off the application screening results. Applications that don't fully meet the requirements may be approved with an additional Credit Approval Fee subject to our discretion.
When is my rent payment due? What day of the month am I liable for a late charge?Rent is always due on the first of each month. A $100 late fee will be applied on the 6th of every month, and another $100 late fee is assessed on the 11th of every month if any balance is remaining (even Sundays and holidays).
How can I pay my rent?You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments. Additional options are available through our Monarch App on your phone : Text to Pay, or our cash alternative forms of payments; such as, WIPS and Pay Near Me are also available to make paying rent a little more convenient. We have also partnered with GetFlex which is flexible rent payment program that allows you to pay rent on your schedule, without penalty if qualified!
What kind of pets do you allow? How many pets may I have?This property allows for up to 2 pets in each home, cats or dogs. We require a nonrefundable fee of $250 for each pet, and a $250 refundable deposit per pet. Monthly pet rent is $50 per pet. Breed restrictions apply and no weight limit. Pet interview may be required, and vet records must be provided prior to the pets' move in.
If I get a job transfer, can I break the lease?Yes. You will need to provide a 60-day notice and pay a buy-out fee that is equal to two months' rent. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?Yes, Spectrum is our preferred provider, but we also offer Google Fiber.
Can I grill on the property?You will have access to enjoy our outdoor BBQ and Picnic Pavilion for your convenience. Please note - storing or grilling on a balcony or patio is not authorized according to the local fire marshal.
I am locked out of my apartment/garage. What do I do?If you are locked out during business hours; come to the office to be let back into your home. If locked out after hours, please contact your local locksmith (copies of new keys will need to be provided to the office). Maintenance is not authorized to respond for lockouts.
I have lost my apartment and/or mailbox keys. What do I do?
Please contact the office.
The Commons at Southgate is pretty close to perfect for me!- Google Review
The guys were very professional and understanding. They replaced my air conditioner immediately. It was great!!- Google Review